Introduction

This privacy notice sets out the ways in which we collect and use your personal data in connection with our business. It also explains what rights you have to access or change your personal data.


About Us

We (J.Kilborn & Son Ltd) are a company registered in England and Wales under company number 08878304. Our VAT number is 21482467.


You can contact us via:

Address: J.Kilborn & Son Ltd, 52 High Street, Longstanton, Cambridge, CB24 3BS

Email: nigel@jkilbornandson.co.uk

Tel: 01954 780184

Mobile: 07860827707


What information do we collect?

We collect personal data as defined by applicable data protection legislation (‘personal information’).


We collect information about:

Employees

Contractors

Service providers

Customers

Payment details


The personal information we collect might include name, date of birth, email address, national insurance number, postal address, and telephone number. We may collect special categories of personal information, including disabilities to provide tailored services.


How do we collect information?

Employees
We will collect information in line with your contract of employment or contract for services.

 

Customers

If you request a quotation from us, we will collect information about your requirements as well as contact details as listed above.

If you engage us to deliver a service for you, we will collect any additional information about your requirements.

We obtain personal information from you when you use our website, enquire about our activities, register with us, send or receive an email, ask a question or otherwise provide us with personal information.


Contractors and Service Providers

We will collect information you provide to us in order to meet our needs as a business.

In addition, we may collect information that is available in the public domain, for example: newspaper or online media items, publicly available posts on social media or Companies House listings.


Why do we collect this information?

We collect this information for the purpose of fulfilling our business function, namely providing electrical contracting services both Domestic and Commercial.

The lawful basis for which we process your information is:

- Your consent;
- Processing is necessary for the performance of a service to which you are a party. If you fail to provide this information we may be unable to perform the contract;
- Processing is necessary for compliance with our legal obligations as a Limited Liability Company. You are obliged to provide this information so we can legally fulfil the services you have requested. If you fail to provide this information, we are unable to fulfil your order;
- Processing is necessary for the purpose of the legitimate interest pursued by us or a third party, except where your rights as a data subject override our legitimate interest. The legitimate interest we rely on is the protection of consumers and the right of consumers to achieve the service they have paid for – we may engage with Trading Standards, authorised departments of Government and Insurance bodies pursuant to the achievement of consumer rights and protection.


How do we use this information?

We will use your personal information:

- To provide you with services or information you have requested;
- For administration purposes including to create an account for you; to notify you about the time frame for delivering our services.


Do we share your information with anyone else?

We may need to provide your information to our contractors and suppliers who provide services on our behalf, to the extent necessary to enable you to receive those services.

We may share your information with the service providers or other associated organisations as identified in this policy to use the information for their own purposes as described above.

We may need to disclose your information if required to do so by law or as expressly permitted under applicable data protection legislation.


How long do we keep your information for?

We keep your information for no longer than is necessary. We will retain your information for any period required by law, for example for compliance with HMRC requirements. Where we are not under a legal obligation to retain your information, we will determine what is necessary by reference to the lawful basis for processing set out above and our legitimate interests.

If you have any questions about how long we keep your information, please write to us at 52 High Street, Longstanton, Cambridge, CB24 3BS.


How do we protect personal information?

We take appropriate technical and organisational measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

You should be aware that the use of the Internet is not entirely secure and although we will do our best to protect your personal data we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. Any transmission is at your own risk.


Your Rights

You have a right to ask us to confirm whether we are processing information about you, and to request access to this information (‘right of access’). To request this access please contact us by telephone, email or post (details at the beginning of this policy).


You may ask us, or we may ask you, to rectify information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate or complete information which is incomplete (‘right to rectification’).


We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided us with changes, for example if you change your email address, name, please let us know using the contact details at the beginning of this policy.


You have a right to seek the erasure of your data (often referred to as the ‘right to be forgotten’). You may wish to exercise this right for any reason, for example where it is no longer necessary for us to continue holding or processing your personal data you may withdraw your consent. You should note that we are entitled to and reserve the right to retain your data for statistical purposes. This right is not absolute, as we may need to continue processing this information, for example, to comply with our legal obligations, or for reasons of public interest.


You have a right to ask us to restrict our processing of your information (‘right to restriction’) if:

- You contest its accuracy and we need to verify whether it is accurate;
- The processing is unlawful and you ask us to restrict use of it instead of erasing it;
- We no longer need the information for the purpose of processing, but you need it to establish or defend legal claim;
- You exercise your right to restrict processing, we would still need to process your information for the purpose of exercising or defending legal claims, protecting the rights of another person or for public interest reasons.


You have a right to prevent us from processing your data for the purposes of marketing.


If you would like to exercise any of your rights above, please let us know using the contact details at the end of this policy. We will act in accordance with your instructions as soon as reasonably possible and there will be no charge.


You have a right to report any of your concerns about our use of your data to the Information Commissioner’s Office. You may do so by calling their helpline at 0303 123 1113.


Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate. Please check back frequently to see any updates or changes to our privacy policy. By continuing to use our website you will be deemed to have accepted such changes.


This Privacy Policy was last amended in January 2019.